Frequently Asked Questions

Have questions? Maybe these are the answers to some of them.

Tile is a healthy choice, ceramic and porcelain tile is made from natural ingredients and free from toxic chemicals that can make you sick. Tile is the smart choice for a healthy home from the ground up! Tile is a hypoallergenic flooring option, naturally resistant to dust and other harmful pollutants that are known to cause a variety of health issues. Tile is a great choice if you suffer from allergies or asthma. Tile is impervious, meaning it’s inhospitable to dust mites, bacteria, fungi, mold and other irritants. Tile is inherently inorganic, emitting zero VOCs. VOC’s are emitted by virtually all other types of flooring. VOCs are harmful gases that can cause headaches, nausea, and nose, eye and throat irritation. VOC emissions are also a leading cause of “sick building syndrome”.  Tile is also a solid material meaning tile does not contain the binders common to other flooring and wall surfaces- binders like formaldehyde. Tile is also free from PVC, a resin commonly used in other surfaces to improve mechanical flexibility and heat stability. PVC contains phthalates and organotin, both regularly a subject of concern and discussion among health experts. PVC link.

  • Tile is a sustainable building material, Certified Green. 
  • No other flooring or wall covering choice can compare to tile when it comes to longevity. When installed correctly Tile will last for many generations. This combined with tile being a zero-waste manufacturing material maked it the most eco-friendly choice when it comes to flooring or wall coverings. 
  • Ceramic tile is plastic-free and completely recyclable.
  • There are many tile options available that are made from recycled materials.  Find some examples here.
  • Tile is Energy Efficient. Tile\'s inherent thermal mass reduces peak heating and cooling, which helps moderate temperature swings in your home. This means less work for you HVAC system and more energy savings for you.
  • Manufacturers of tile have the lowest carbon footprint of any flooring choice! Tile manufacturers typically use materials found within 500 miles of manufacturing facilities, dramatically reducing the energy and emissions that come from long-distance shipping of materials.

Over the centuries, tile has represented the perfect union of art and architecture. The richness of tile adorns our greatest buildings and historical icons. Whether you are looking for a durable surface for your flooring or something with a wow factor, tile can and should fulfill both desires!

Short answer No. Why is this important? When considering a tile contractor to construct and tile your shower or bathtub surround please keep in mind that your shower will have an average of 1100\" or water ran per year, in comparison the average rainfall for Seattle Washington is 36\" per year! Make sure that whomever you choose to install your new shower tile has a plan for waterproofing before installing tile!

  • Porcelain Tile, porcelain tile is impervious, meaning its water absorption is 0.5% or less. A great choice for any application. Easy to maintain and very durable.
  • Ceramic Tile, similar to porcelain ceramic tile is fired clay. Ceramic is not fired as hot and long as porcelain making it a softer product. Ceramic tile also absorbs water at a much higher rate, making it a poor choice for most outdoor applications.
  • Mosaic Tile, tiles having a facial area of less than 9 in². Typically mounted on sheets or strips with other mosaic tiles.
  • Encaustic Tile, tile decorated with coloured clays, inlaid and fired. Often referred to as Cement Tile.
  • Marble Tile, marble that has been cut into tile sizes.
  • Gauged Porcelain Tile Panels/Slabs; Large format tile that is gauged to a certain thickness, often only half the thickness of standard tiles and up to 63\"x 126\".
  • Natural Stone, tiles cut from naturally occurring material, travertine, marble etc.
  • Feature Tile; tile that is used strictly to make a statement, express your artistic taste and beautify your home. The choices are endless and as unique as you are! 3D tile, metallic tile, stone-look tile are just a few of the options.
  • Brick joint or Running bond, Tile installation with each row offset, typically with half it\'s length. (If the side to be offset is greater than 15\", a maximum offset of ⅓ is recommended.
  • Bullnose, trim tile with a radius on one edge, used for finishing an edge.
  • Backerboard; An underlayment material used as a substrate for tile. Some backerboards are waterproof and some need to be waterproofed for proper shower construction.
  • Grout; the material used for filling tile joints.
  • Honed; a satin surface with little or no gloss.
  • Lippage; A detectable change in elevation between the edges of tiles sharing the same grout joint.
  • Membrane; An underlayment material, usually in the form of a sheet or trowelable liquid applied to the substrate prior to tile installation. A couple common uses of membranes would be to isolate substrate cracks from the tile and mortar (crack isolation membranes), waterproofing (waterproof membranes).
  • Thinset mortar; A blend of cement, sand, and additional compounds to improve adhesion and add strength. 
  • Rectified Tile; A tile that has had all edges mechanically finished to achieve a more precise facial dimension. 
  • Trim; Various shapes of bases, caps, corners, mouldings, angles etc. to finish or trim tile.
  • ANSI, American National Standards Institute, a standards development organization.
  • ASTM American Society for Testing and Materials International, a standards development organization.
  • NTCA, National Tile Contractors Association, Established in 1947, the National Tile Contractors Association (NTCA) is a nonprofit trade association dedicated to the professional installation of ceramic tile and natural stone.  It is widely recognized as the largest and most respected tile contractors association in the world.
  • TCNA, Tile Council North America. TCNA is a trade association representing manufacturers of ceramic tile, tile installation materials, tile equipment, raw materials, and other tile-related products.  
  • Coverings, The largest event dedicated strictly to tile. Experience nine miles of the latest tile and stone trends. https://www.coverings.com/
  • CTDA, Ceramic Tile Distributor Association,
  • CTEF, Ceramic Tile Education Foundation, 
  • TCAA, Tile Contractors Association of America.
  • TCA Team, The TCA Team, a subsidiary of the TCNA, was launched to address the growing demand for tile installation consultations, inspections and expert witnesses.
  • Tile Heritage Foundation, For research and preservation of ceramic surfaces

Call 847-446-2029 or e-mail [email protected] today for a professional inspection!

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Dan Fox

Wilmette

"I just hired these guys to do some grout repair and refreshing work in our kitchen. How'd I choose them? When Kristopher, the owner, came to look at the job, I also showed him the tile shower area off our master bedroom. That shower tile had originally been repaired by North Shore Tile & Shower repair... in 1991!! I still had the invoice, and it was just about the best home-repair investment I ever made: Twenty years later and with daily use, it looks perfect! Absolutely perfect. Honest guys. Fair prices. Exceptional work. You cannot go wrong hiring North Shore for your shower and tile-repair projects."

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Mike Bonamasso

President at Shoreline Interiors Inc.
Glenview

"After 26 years as a commercial interior contractor, I am well qualified to judge the workmanship and professionalism of North Shore Tile & Shower Repair. Kristopher and his company upgraded two bathrooms in my home. They repaired a badly leaking shower base (which I thought would have to be replace) and re-grouted, caulked, and cleaned all of the existing tile work to bring it to a like new condition. This saved me many thousands of dollars over total replacement and the results were just as good. I give Kristopher and North Shore tile my very highest recommendation. They will save you money and are a pleasure to work with."

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Cullen Sulley

Chicago

"We recently had some issues with our tiles and tub. Kristopher was easily accessible by phone and very responsive. He came right out to give us an estimate and pointed out the issues. We set up a time a week or so later, and the job was done well. Kristopher knows what he is doing, and I would highly recommend him for tub and tile repair."

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Carma Shurley

Chicago

"I just had my shower repair work done by North Shore Tile & Shower Repair. The caulking in my shower was starting to turn dark and moldy, and deteriorating in places. Kristopher came out on site, gave me a quote, and explained the work that he would do to repair my shower. The work he did really exceeded my expectations. The shower looks better than the day I moved in. The grouting and caulking perfectly matches the marble tile in my shower. And, my water pressure in the shower is much better now too. I though the pricing was very reasonable. And, I would refer them to any of my friends or family who need shower repair work."

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Connie Putney

Chicago

"Kristopher has the skill, the patience, and the commitment to perfection of a medieval craftsman. His workmanship is stellar. I will recommend him to anyone who needs grout replaced. He made my floor look BETTER than new."

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Guy and Leslie Bona

Wilmette

"We have used North Shore tile for large and small projects. Kristopher provides excellent and quality workmanship. He is extremely responsive to phone calls and is thoroughly professional. His goal is your complete satisfaction -- you will not be disappointed."

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Jessie Butler

Winnetka

"We are amazed at what a great job Kristopher did in cleaning and regrouting our shower. Though we didn't know it at the time, some of the floor tiles were loose and needed to be reglued and grouted too. Kris did the whole job cheerfully and professionally. The bath looks like new. We will definitely call him again and highly recommend his work to anyone. Hope this helps."

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Sally Kamenear

Highland Park

"Kristopher is patient, conscientious and reliable. We needed to have our shower tile cleaned and regrouted. It looks like NEW! North Shore Tile and Shower Repair is a great source to use for repairs and to refresh your bathroom."

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Bev Pinaire

Wilmette

"Kristopher and his crew are by far the most conscientious professionals I have ever had in my home. Of all the home repair service providers I have ever used, these guys are the very best. North Shore Tile & Shower Repair are consummate professionals who take pride in their work and most importantly in the completed product. Kristopher and his crew were a pleasure to have in my home. Kristopher is someone who cares as much about your shower and tile repair as you do!"

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Mark Newman

Wilmette

"They don't come anymore honest, trustworthy or hardworking than NST. We got an estimate, and excellent work completed in less than a week. Kris put so much into this job he almost feels like a part of the family now. We would highly recomend him to any home owner looking for quality work done at a reasonable price."

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William Hagerty (Satisfied Twice)

Highland Park/Deerfield

"They did such a good job on my condominium. Years later when my new house needed bathroom work I had just one call to make. Quick, Non intrusive, Top of the Line."

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